Effective Date: [28/05/2025]

Helping Hands Carers (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://helpinghandscarers.co.uk (the “Website”) or apply for a job with us. Please read this policy carefully to understand how we handle your personal data.

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1. Information We Collect

We may collect and process the following data:

• Personal Identification Information: Name, email address, phone number, postal address.

• Employment Information: CVs, resumes, work experience, qualifications, references, DBS check results (for carers).

• Sensitive Data: Health data (if applicable for care services), DBS check details, or other information related to your care needs (if you are a client).

• Website Usage Data: Data about your visit to our Website (IP address, browser type, pages viewed, etc.), collected via cookies.

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2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To Provide Services: If you are a client, we use your information to deliver care services.

• To Process Job Applications: If you are a potential carer, we use your information to review your application and assess your qualifications.

• To Communicate: To contact you about our services, job opportunities, or to respond to inquiries.

• To Improve Our Website: To monitor and analyze the usage of our Website to enhance user experience.

• For Legal or Regulatory Purposes: To comply with applicable laws, including employment laws and care regulations.

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3. Lawful Basis for Processing Your Information

We process your personal data on the following lawful bases under the General Data Protection Regulation (GDPR):

• Consent: You provide your consent when submitting your information (e.g., applying for a job, contacting us).

• Contractual Necessity: We may need to process your data to fulfill our contract with you, such as delivering care services or processing your employment.

• Legal Obligation: We may need to process your data to comply with legal requirements (e.g., DBS checks, care regulations).

• Legitimate Interests: We may process your data to improve our services, monitor usage, and ensure our Website functions properly.

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4. Sharing Your Information

We do not share your personal data with third parties unless necessary for the following reasons:

• With Third-Party Service Providers: We may share your data with third-party providers for services such as payroll, IT support, and care management.

• For Legal Compliance: We may share your data with authorities if required by law (e.g., law enforcement agencies, regulators).

• With Clients: If you are a carer, your details may be shared with clients for care assignments (with your consent).

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5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, such as:

• For Clients: We retain client data while services are ongoing and for a period after services end, in accordance with legal obligations.

• For Carers: We retain carer data for the duration of employment or for a period after application, typically up to 6 years for record-keeping and legal compliance.

If you request deletion of your data, we will comply unless required to retain it for legal or contractual purposes.

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6. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccuracies in your data.

• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You can request that we limit how we process your data.

• Right to Object: You can object to the processing of your personal data for certain purposes.

• Right to Data Portability: You can request that we provide your data in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us at info@helpinghandscarers.co.uk.

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7. Data Security

We take the security of your personal data seriously. We have implemented various technical and organizational measures to protect your data from unauthorized access, loss, misuse, and alteration. These include:

• Encryption for sensitive data (e.g., using SSL certificates for secure browsing).

• Limited access to personal data, provided only to authorized personnel.

• Regular security audits and updates to ensure your data is safe.

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8. International Data Transfers

Your personal data may be stored and processed in countries outside of the UK, but we will ensure that adequate safeguards are in place to protect your data as required by UK law.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to check this page periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Helping Hands Carers

Email: info@helpinghandscarers.co.uk

Phone:

Address: 7 Gorse Road, stockwood gardens Luton LU14GL

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11. Cookies Policy

To enhance your experience on our website, we may use cookies. By using our website, you agree to our use of cookies as described in our Cookie Policy.

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This is a basic Privacy Policy tailored to your care agency. Please make sure to:

• Update your contact details (e.g., email, phone, and business address).

• Ensure compliance with specific local regulations, especially if you are handling sensitive health data for clients or carers.

• Consult a legal professional to ensure this policy covers all necessary areas depending on your business’s needs and location.

Would you like help with additional legal documentation, like Terms and Conditions or a Cookie Policy? Let me know!

Our Policy